Frequently Asked Questions

Tickets are available online through our website upcoming events or at our box office.

We encourage guests to park at the Golub Corporate Lot, 461 Nott Street, Schenectady, where a complimentary shuttle runs directly to the Event Center. On-site parking fills up quickly on event days, so please plan accordingly. To view the parking map, visit our Directions & Parking page.

Accessible seating is available for all events. Please select accessible seating when purchasing tickets or contact our box office for assistance.

Only small clutches, wristlets, or fanny packs no larger than 6” x 9”, or clear plastic, PVC, or vinyl bags no larger than 12” x 6” x 12” are permitted inside. Larger bags, including backpacks, totes, and duffels, are not permitted. For full bag policy details and exceptions, please visit our Security Policies.

All guests are subject to security screening, which may include bag checks and metal detectors. Prohibited items include weapons, outside food and drink, and professional recording equipment.

Policies vary by event. Generally, point-and-shoot cameras and phones are allowed; professional cameras and video equipment are prohibited unless approved.

No outside food or drink is permitted. A variety of food and beverages are available for purchase inside the arena.

No, all concessions and merchandise stands accept debit or credit cards and mobile payments only.

Yes, complimentary Wi-Fi will be available for guest.

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Visit our Book the Venue page or contact our events team to learn more about renting space for your event.